Ordering Music

We want to make sure that ordering items from Joanna Marsh Music is as easy as possible. It will only take a few seconds to enter your shipping details, and you can pay immediately by credit/debit card with Paypal (which is totally secure and there is no need to sign-up for an account). If you would like to arrange alternative, offline, payment (e.g. cheque or cash) please contact us.

How to Order

You can search our publications in various ways. You can search for songs by typing a keyword into the bar on the top right of the screen: this will take you straight to the product page. Alternatively, you can browse through categories of music by selecting an item from the menu on the left; or you could list all the products and organise them by price, date or name. To get more information about a product, simply click on the title listing to reveal a cover image, description, retail price and where possible sample pages and audio tracks.

You can add products to your shopping cart (which is shown on the top of the screen) by selecting the Add to Cart buttons. You can add or delete the number of copies of a product you wish to buy by clicking on the shopping cart and using the buttons on the right. Once you have finished shopping, click on the shopping cart at the top of the screen (which shows the current amount in the cart).

Logging In

If you have placed an order with us before, you will have been sent a username and password when you first registered – you should use this now to login as it will save you having to reenter all your delivery details (we do not store your credit card information, however). If you can’t remember your login details, it’s best to look for the original email. If you can’t find it, click the My Account button on the top menu and select Lost Password. If you enter your username and email address (which by default WILL BE THE SAME) you will be sent a new password. We recommend that you login with this and then immediately go to My Account (which will appear on the left menu) and change it something more memorable.

Registering your Details

If this is the first time that you’ve placed an order with us, you will need to add your billing and shipping information. Once you have completed the form and agreed to the terms and conditions, you will be sent a username and password to the email address that you entered. Use these to login and you will be taken to the shipping address area. You can either ship to the default address (which is the same as the billing address) or add alternative destinations. Please ensure that the country is correct as the postage fee we calculate depends on this. (NB If you are ordering downloadable products only, it is still necessary to go through this stage, but you will not be billed for any shipping charges and nothing will be sent to your address.)

There may be a few alternative shipping options, so select the one that suits you most and proceed to order confirmation.

Paying Online

Once you’ve confirmed your order you’ll be taken a Paypal payment page. If you don’t have a Paypal account, there is no need to register – simply opt to add your card details in directly (please note that this uses the strongest commercially available level of encryption: you should see a solid padlock in your browser status bar, which indicates that the encryption is taking place). Once you have successfully completed this you will be returned to the main Joanna Marsh Music site where you can view the status of your order with the My Account area (which can be found on the top of the page).

Download-only orders

Download-only orders will be immediately confirmed when the payment goes through, and you will be emailed a download ID. Please go to the Download Area (which will have appeared on the left-hand menu) and enter this code. Your order will automatically start to download. Please save it somewhere on your computer: you will only be able to use the code three times in total.

Order Confirmation & Despatch

All postal orders will be confirmed and despatched within a 14 days and you will receive an email confirmation once this is complete. If also have downloadable scores in your order we will endeavour to confirm it as soon as possible, at which point you will be sent a download ID.

Checking your orders & changing your details

If you want to check the staus of your orders, view old transactions, change your login details or billing address, select My Account from the top menu, and enter your user details. If you then select My Details from the menu that appears, you can keep your details up-to-date.